Online Terms & Conditions of www.madewithrattan.co.uk

By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders. These terms relate to sales over the Internet and by telephone for the website www.madewithrattan.co.uk. Separate terms and conditions apply to purchases made by any other methods with our company. The contract made by you online with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you. We advise that you should not proceed with your purchase until you have read and agreed to these terms and conditions.

1: Our Company

We are Made With Rattan Limited and are registered in England and Wales. Our company registration number is 13347495 and our registered office is at Suite G The Watermark, 9-15 Ribbleton Lane, Preston, Lancashire, England, PR1 5EZ. If you need to contact us, please email us at [email protected] for new enquiries or enquiries relating to existing orders. For issues such as damages and returns please email us at [email protected]. If you wish to call us please call us on 0800 433 7177. Please note we do not have a showroom.

2: How To Place An Order

2.1 You can place an order via our website www.madewithrattan.co.uk following the prompts given or by calling us on 0800 433 7177.

2.2 Once you have placed an order you will be contacted via email within 24hrs (or next working day) with details of your order and further information. Please ensure you check the details are correct and contact us at your earliest convenience if anything is incorrect or not as expected.

2.3 The successful placement of your order is deemed your acceptance of these terms & conditions. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. In the unlikely event that we are unable to accept your order, we will notify you as soon as possible. Non-acceptance of an order maybe because of one of the following:

• The product you ordered being unavailable from stock
• A product pricing or description error
• Our inability to obtain authorisation for your payment
• We are unable to meet the delivery deadline you have specified

3: Our Furniture

3.1 All our furniture is made from quality materials and accordingly appearances may vary. It is virtually impossible to accurately portray the actual colour of our products in a picture, due to differing screen resolutions, production methods such as extrusion and natural variations from batch to batch. With regards to our rattan furniture, we endeavour to give the best portrayal of colour, but we cannot accept colour or shade differences as evidence of defects. Each set will likely have a slight variation in the finish as a result. 

3.2 We try to accurately depict our products as best we can with as much information we have available for this furniture. If you do require further information/dimensions please contact us at [email protected]. 

3.3 The majority of our products are sold fully assembled or will require minimal assembly, this has been deemed fit to protect the item in carriage. All items needing assembly will be specified on the website and instructions for assembly will be provided.

4: Prices

4.1 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

4.2 The prices displayed on the website are for online purchases and promotions only and are not transferable to sales through any other means.

4.3 The prices displayed on the website in relation to any online promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.

4.4 We will not be bound to honour any online listed prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases, a refund will be offered.

5: Payment

5.1 Payment for your order is made at the point of placing the order. We accept payment with most types of credit and debit cards (Visa, Mastercard, Delta, American Express, Switch or Maestro). Alternatively, you can pay by cheque, which should be made payable to Made With Rattan Limited and post to our Head Office address. Products will not be dispatched until a cheque payment has cleared in our bank. We also accept payment via Bank Transfer. Please contact us in order to obtain our banking details.

5.2 The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details or you have paid by bank transfer, we have accepted your online order and sent you confirmation of receipt of your order by return email to the address you have given us during the registration procedure and upon completion of the above steps we have dispatched your order to you.

5.3 We are entitled to refuse any order placed by you.

5.4 All credit and debit card payments are made through a secure system provided by STRIPE and Paypal. No financial information is kept or stored with our company. If you purchase multiple products on different days you will have to go through the payment process again.

6: Delivery (Free Delivery*)

6.1 We offer free delivery on all items of furniture. However, the free delivery offer excludes some postcodes and delivery surcharges apply. Please view our delivery information page for more information.

6.2 All in stock items are generally delivered on the date requested by the customer via a pallet service. On some occasions, the delivery may not occur on the date requested due to instances beyond our control. In this instance, the consignment will be routed to come out to you the next working day or alternatively you can specify a second choice delivery date. Please note deliveries to surcharge areas and Scotland postcodes may take up to 72 hours.

6.3 The standard free delivery service is generally a pallet kerbside delivery service. If for any reason you have specific requirements for your delivery i.e. white-glove service please contact us at [email protected] or call us on 0800 433 7177.

6.4 Accessories such as rain covers and parasols are delivered via a parcel service. If you are not in to accept delivery, the courier company will leave a note through the door for you to re-arrange the delivery date.

6.5 For all orders – any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should change occur and if so, a new delivery date will be given.

6.6 You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery staff considers that access is unsafe then we will not deliver the goods until safe access is provided.

6.7 If your order has been scheduled for delivery and you are unable, for whatever reason to take delivery of your goods on the confirmed delivery date arranged by either us or our carrier or we, are unable to deliver the goods due to there being no safe means of access to the place of delivery or you are not available at the time pre-arranged on the day for delivery we shall be entitled to either cancel your order and refund your payments less the aborted delivery charge charged to us by the carriers or arrange a re-delivery once payment is made for the re-delivery. The re-delivery price will be the same price charged to us by the delivery company. If delivery does fail and it is not the fault of the delivery company nor Made With Rattan then you will be liable to pay the re-delivery charge or get a refund less the delivery charge regardless of our free returns policy.

6.8 If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof. If there is any damage to the property then the Delivery Company will solely be responsible as the delivery is done by an external company. We will do everything possible to help you resolve the issue. It is the customer’s responsibility to remove any tripping hazards, furniture, ornaments or wall fixtures that will constrict the path. 

6.9 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of www.madewithrattan.co.uk or any reasonable rescheduling of delivery.

6.10 By assembling the goods, this we deem as acceptable and the products can therefore not be returned.

7: Returns, Refunds and Your Right to Cancel

7.1 Under the distance sellers act you have the statutory right to return any products you have purchased within fourteen (14) working days after delivery for any reason. Products must be kept in the same condition as when purchased and in the same packaging in which they were delivered, see below for further details. 

7.2 We offer a 14 day free returns policy on all orders. The items must be in their original condition, unused and also in their original packaging. We will require photographic evidence of the items being fully packaged prior to collection being arranged. Once the item has been collected we shall issue a full refund less any delivery charges paid at the point of orders such as two-man services, white-glove services, assembly services and/or any delivery surcharges. Please note that the free returns policy does not apply when a delivery fails (as mentioned in 6.7 above). If an item has been bought and it has allowed you to take advantage of any of our offers advertised such as 10% discount on orders over £1000 and one of these items are then returned and the order value falls below £1000 then the refund will be calculated accordingly.

7.3 Self-assembly items that have been constructed must be returned disassembled in their original packaging. A fee may apply to assembled self-assembly items that are returned depending on the level of construction/usage.

7.4 After this 14 day period has expired we will be unable to accept returns of any items purchased unless faulty.  For an item to be classified as faulty the product must be in less than perfect condition, dysfunctional or of un-merchantable quality at the time of delivery.  A fault may also be classified as a defect that manifests itself within a reasonable period of time after delivery which can be attributed unanimously to a manufacturing defect or poor quality workmanship and not due to maltreatment by the customer.

7.5 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.

7.6 If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedies, you must report the defect within 30 days of the date you receive them, or as soon as possible thereafter by emailing us. Any defects or damages must be reported to us within 30 days and we must be emailed images/photos before any return, refund or replacement is carried out. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided. We reserve the right to refuse the return of items should the original packaging not be available to allow the safe return via our carriers. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase.

7.7 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

7.10 Made With Rattan will not be liable for any damage or loss caused by the 3rd party carriers within your property.

7.11 Additional amounts paid for services such as Two Man Delivery, White Glove Service, Express/Pallet Deliveries, Choice of Day and Weekend Delivery services are none refundable once service has been completed.

7.12 After 30 days if an item develops a fault then we will either repair, replace or offer an alternative product. All orders are covered for manufacturing faults within a statutory period of one year. Any problems developed after this period will be looked at on an individual case by case basis.

7.13 It is down to the customer to measure access to the property to prevent any access issues on the day of the delivery.

7.14 If the Seller does not have sufficient stock to be able to deliver the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or re-credited to your account and the Buyer will be notified via phone call or email. The refund will be made as soon as possible and the Seller will not be obliged to offer any compensation for disappointment suffered.

7.15 If the customer has collected the goods either from our distribution centre/warehouse/showroom/delivery depot, they can’t be returned unless they have a manufacturing fault. The goods need to be returned to distribution centre as they were not delivered in the first place.

8: General

8.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lockouts, accidents, war, fire, reduction in or unavailability of power at the Seller’s premises or its manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

9: Promotions

9.1 Promotions cannot be used in conjunction with any other offer and only one discount code can be used per purchase.

9.2 Specific promotions exclude orders using the interest-free credit payment option

9.3 Any promotional offer is valid for new orders only, placed within the timescale of the offer stated. No retrospective discount will be adhered to.

9.4 We reserve the right to refuse any order for any reason.

9.5 Should a partial refund be required for any reason, any promotional discount given becomes null and void and will be removed from the amount due to be refunded.

10: Privacy Protection

10.1 Made With Rattan takes information about you in order to respond to your queries and tailor our support to suit your needs.  We do not provide this information to any third party companies or share it with affiliates.  For more details please read our privacy policy page.

11: Applicable Law

11.1 We control and operate the website from our offices within England. Accordingly, the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England and Wales will apply at all times.